Privacy Policy
Your privacy matters to us. This policy explains how Kynex Agency collects, uses, and protects your personal information.
Effective Date: May 16, 2026 | Last Updated: May 16, 2026
1. Information We Collect
Information You Provide
When you contact us, request a quote, or use our services, we may collect: your full name, email address, phone number, company name, project details, and any other information you voluntarily provide through our contact forms or direct communication.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device identifiers. This information is collected via cookies and similar tracking technologies.
Payment Information
If you engage our services, payment processing is handled by third-party payment providers. We do not store your full credit card or banking information on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To respond to your enquiries, provide quotes, deliver the services you've contracted us for, and manage our business relationship with you.
Communication
To send you project updates, invoices, important notices about our services, and — with your consent — marketing communications about new services or company news.
Website Improvement
To analyse usage patterns, troubleshoot technical issues, and improve the performance and content of our website.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our clients.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service Providers
We may share data with trusted third-party vendors who assist us in operating our website or delivering services (e.g., hosting providers, email services, analytics platforms). These providers are contractually obligated to keep your information secure and confidential.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Kynex Agency, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project and billing records are typically retained for seven (7) years in accordance with financial regulations. You may request deletion of your data at any time (subject to legal obligations) by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Request that we correct inaccurate or incomplete data.
Deletion
Request that we delete your personal data (the 'right to be forgotten'), subject to legal exceptions.
Restriction
Request that we restrict the processing of your data in certain circumstances.
Portability
Request a copy of your data in a structured, machine-readable format.
Objection
Object to our processing of your data for direct marketing or other purposes.
7. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure server infrastructure, access controls, and regular security audits. While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
hello@kynexagency.co.ke
Phone / WhatsApp
+254 718 545 733
Location
Nairobi, Kenya
By using the Kynex Agency website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.